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Privacy Policy

We care about your privacy

Half Price Hearing Ltd takes very seriously the privacy of those that visit our web site. We have created this Privacy Policy to explain the type of information we collect and how that information is used and safeguarded.

Our Privacy Policy has been produced in accordance with the current GDPR recommendations. For more information on GDPR and your rights, please visit the ICO website www.ico.org.uk.

Visitors to our website may complete one of the data collection forms to provide information to us. By submitting one of these forms, you are agreeing to the terms set out within this Privacy Policy.

What information do we collect, and why?

By making an enquiry via our website or by phone, we may collect personal identification information such as your name, telephone number, email address, and any other details related to your enquiry.

We will use this information to ensure we can provide the advice you require complete your request in an efficient manner. If it is determined that you require a face to face visit with a hearing aid audiologist, we will only pass this information to the audiologist once you have consented via a phone call or email.

Occasionally we may send you literature or promotional emails which we believe are relevant to your enquiry. At any time, any promotional material sent to you via email or post will be clearly marked or labelled with the ability to remove or unsubscribe yourself to stop receiving such communications.

If an order is placed online through our hearing aid accessory shop facility, we will collect your name, email address, phone number and shipping and billing address to ensure we can successfully process your order. Credit / Debit card processing is carried out through our payment provider Worldpay.

Other Websites

Our web site may contain links to other web sites and although we do not provide any customer information to these websites, they are outside our control and are not covered by our Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours.

Website Security

Our website is protected using an SSL certificate. This ensures that any information that is posted via our online forms is encrypted to avoid any third party intercepting the submitted information and using it unlawfully.

All information collected is stored securely within out CRM (Customer Relationship Management) software system, and access is only provided to employees of Half Price Hearing Ltd who require the information to perform their duties and process your request.

Cookies

"Cookies” are small pieces of information in the form of a small text file that a web site transfers to your computer’s browser for record-keeping purposes. We may use a “cookie” to track the patterns of behaviour of visitors to our site. You can usually modify your browser to prevent this happening if you so wish.

Most browsers are set to accept cookies. If you prefer, you can set yours to refuse cookies. However, you may not be able to take full advantage of the website functionality if you do so.

The Half Price Hearing website uses cookies for one purpose. For the online shop facility, a cookie is used to track the contents of your shopping basket. This ensures that as you navigate the website, the contents of your shopping basket remain.

Google Anayltics

We use Google Analytics to track visitors and behaviour on our website. This information is used to enable us to monitor usage and help us improve the facility for the end user. Google analytics will track data such as browser type, device information and demographics. No identifiable information is collected.

Access Rights

You have the right to request a copy of any information about you at any time and also to have that information corrected if it is inaccurate. To ask for your information, please contact:

Half Price Hearing Ltd 7 Sawmill Yard,
Blair Atholl,
Perthshire, PH18 5TL
United Kingdom

Your right to withdraw consent

Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.

We will take every privacy issue seriously and assess it with the aim of resolving all issues quickly and efficiently. We’d be grateful for your co-operation with us during this process by providing us with any relevant information that we made need.

If you have any questions/comments about our website Privacy Policy, please do not hesitate to contact us.

For FREE hearing aid advice call Mark FREE on 0800 052 0055

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For more information on how your data is processed and stored by Half Price Hearing please read our privacy policy.