We care about your privacy
What information do we collect, and why?
By making an enquiry via our website or by phone, we may collect personal identification information such as your name, telephone number, email address, and any other details related to your enquiry.
We will use this information to ensure we can provide the advice you require complete your request in an efficient manner. If it is determined that you require a face to face visit with a hearing aid audiologist, we will only pass this information to the audiologist once you have consented via a phone call or email.
Occasionally we may send you literature or promotional emails which we believe are relevant to your enquiry. At any time, any promotional material sent to you via email or post will be clearly marked or labelled with the ability to remove or unsubscribe yourself to stop receiving such communications.
If an order is placed online through our hearing aid accessory shop facility, we will collect your name, email address, phone number and shipping and billing address to ensure we can successfully process your order. Credit / Debit card processing is carried out through our payment provider Worldpay.
Our website is protected using an SSL certificate. This ensures that any information that is posted via our online forms is encrypted to avoid any third party intercepting the submitted information and using it unlawfully.
All information collected is stored securely within out CRM (Customer Relationship Management) software system, and access is only provided to employees of Half Price Hearing Ltd who require the information to perform their duties and process your request.
"Cookies” are small pieces of information in the form of a small text file that a web site transfers to your computer’s browser for record-keeping purposes. We may use a “cookie” to track the patterns of behaviour of visitors to our site. You can usually modify your browser to prevent this happening if you so wish.
We use Google Analytics to track visitors and behaviour on our website. This information is used to enable us to monitor usage and help us improve the facility for the end user. Google analytics will track data such as browser type, device information and demographics. No identifiable information is collected.
You have the right to request a copy of any information about you at any time and also to have that information corrected if it is inaccurate. To ask for your information, please contact:
Half Price Hearing Ltd
7 Sawmill Yard,
Perthshire, PH18 5TL
Your right to withdraw consent
Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.
We will take every privacy issue seriously and assess it with the aim of resolving all issues quickly and efficiently. We’d be grateful for your co-operation with us during this process by providing us with any relevant information that we made need.